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Employee Engagement
Employee engagement is the emotional commitment employees have to their organization and its goals.
Per Gallup State of the Global Workplace 2026, only 20% of employees globally are engaged. Disengaged employees cost the global economy approximately $10 trillion annually in lost productivity. Engagement is typically measured via annual surveys + quarterly pulses, with eNPS as a top-line indicator and specific driver questions (recognition, growth, manager support) underneath.
Engagement scores are only trustworthy when employees answer candidly, so run pulses as an anonymous employee survey and report results only in aggregate.
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Employee Net Promoter Score (eNPS)
eNPS adapts NPS to measure how likely employees are to recommend their employer as a place to work.
Pulse Survey
A pulse survey is a short, frequent survey (3-5 questions) used to track sentiment over time.
Promoters (NPS)
In NPS, promoters are respondents who score 9 or 10 on the 'likely to recommend' question — your strongest advocates.
Detractors (NPS)
In NPS, detractors are respondents who score 0-6 on the 'likely to recommend' question — unhappy customers at high churn risk.
Passives (NPS)
In NPS, passives are respondents who score 7 or 8 — satisfied but unenthusiastic customers vulnerable to competitive offerings.
Anonymous Survey
An anonymous survey collects responses without any personally identifying information.